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WYNSURE BILLING

Billing  Solutions for Individual and Group Insurance

SOLUTION FEATURES

KEY FUNCTIONAL CAPABILITIES

Billing and Invoicing

• Invoice creation & delivery
• Direct, agency & consolidated billing
• Same day mailing of printed invoices
• Generation and mailing of statements and commission payments

Billing and Invoicing

Payments

• User -defined payment plans
• Flexible fee and finance charge structures
• Automated bi-directional XML interface to processing of agency commissions
• Payment by EFT or check; update account information via portal
• One-time or recurring credit card payments
• Automated reconciliation of insured payments
• Post -cancellation payment intake

Payments

Customer Interaction

• Configurable letter and statement templates, and time frames
• Configurable invoice and letter templates
• Automated XML interface to collections system and customer service

Customer Interaction

Operations

• Workflow -driven authorization
• Automated mail pre-sort
• Receivables management system
• Automated XML interface to GL
• Suspense item investigation services
• Configurable automated write-off process
• Role -driven write-off authority

Operations

Technology and Infrastructure

• Hosted SaaS infrastructure
• Integration and application support
• Complete lockbox processing
• Event driven system architecture
• Customer analytics and reporting

Technology and Infrastructure

BUSINESS BENEFITS

Customer Experience

• Enhanced CSAT scores; improved FCR and NPS
• Simplified customer service for 360-degree initiatives
• Multi-currency and multi-lingual support
• Seamless and self-serve billing experience with multi-channel user experience

Customer Experience

Ops Excellence

• Reduced IT dependency on product build, ongoing support
• Effective tools seamless integration into technical environment
• WaaS advantage for enhanced productivity, improved DSO and minimized bad debts

Ops Excellence

Business Growth

• Event-driven & scalable architecture
• Product configurability for reuse of rules and attributes
• Flexibility for product portfolio expansion
• Integration mechanisms to leverage existing investments
• Software as a Service (SaaS) subscription model aligning growth to expense

 

Business Growth

IDEAS IN ACTION

 
Wynsure Billing Brochure